Night concierge

We’re seeking a Night Concierge to join our dedicated team at our Oasis House service, in Northampton. This is a full-time role working 42 hours per week, 8pm-8am, including every other weekend on a 2 days on, 3 days off rota.

Oasis House provides temporary accommodation to rough sleepers, offenders and those that have fallen on hard times. Our residents often have complex needs ranging from substance misuse, antisocial behaviour, learning disabilities and mental health needs.

As the Night Concierge you’ll be a visible presence in and around the scheme with responsibility for the health, safety and wellbeing of our residents, visitors and contractors. You’ll be the first point of contact for enquiries including contact by telephone, email and face to face with our residents. You’ll also carry out regular patrols, monitor visitors and carry out health & safety checks of the building, reporting repairs as and where needed.

Our ideal candidate? You’ll be an open-minded, approachable person who is able to communicate with diverse groups of people. It goes without saying you’ll have experience dealing with challenging behaviour, with the ability to remain fair and assertive, in order to reach solutions and overcome challenges. You’ll be self-sufficient with the ability to manage multiple priorities as you will be expected to work autonomously. We’re also looking for you to be confident using a range of IT programmes (Microsoft Word, Outlook and Teams) .

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return, you can be assured of a great place to work, where you’ll be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and answer 3 application questions.

Please note, due to the holiday period we may take slightly longer than usual to get back to you on your application. Assessments are planned to take place on Thursday 16th January, so please do your best to save the date.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.