Defects Co-ordinator

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We’re a leading Housing Organisation committed to developing and delivering high-quality new homes. We’re now looking for a Defects Co-ordinator to join our Development team, where you’ll provide the very best defects service to our tenants in their newly built home.

In this fast-paced, varied role you’ll provide a customer-centric and effective defects service by:

• Daily monitoring and logging of defects received from customer by email and over the phone
• Liaising with tenants and assisting them to book defect repairs appointments
• Assisting tenants with defects queries by providing advice on common faults and easy fixes
• Maintaining records, both electronic and manual, ensuring compliance with audit requirements.

In return, we offer a supportive and collaborative environment where you’ll be part of a well-respected Development, where you’ll have access to ongoing professional development through a range of learning and development opportunities.

Our Ideal Candidate? We’re seeking a highly organised and engaging individual who prides themselves on delivering a brilliant customer service whilst managing multiple priorities. You’ll also have the following skills and experience:

• You’ll have previous experience in defects related role
• You’ll have an excellent telephone manner and the resilience to effectively to deal with difficult and challenging individuals over the telephone in a positive manner
• You’ll have excellent IT skills, particularly data-inputting, with experience using a range of Microsoft packages and the ability to learn in-house systems
• You’re detail orientated, with the ability to manage your own workload effectively, as well as working collaboratively with the wider team
• You’re confident interacting with a variety of customers/stakeholders and focused on delivering a brilliant customer service at all times.

This role is based from our Birmingham, Bath Row office a minimum of 3 days a week.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Click on "Candidate Information" below for a full Role Profile. To apply submit a CV and a Cover Letter explaining why you’re the right person for the role.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.