Independent Living Officer


Rushden, Shoemaker Court, NN10 6BX


£20,504 per annum


39 hours per week

Contract Type:

Permanent, Full Time

Closing date:


The Role

We’ve got an exciting opportunity for an Independent Living Officer to join our team based at Shoemaker Court and High Street South. Shoemaker court is a family scheme consisting of 16 apartments whereas High Street South is a 15-bed scheme for people aged 18 years and over that are homeless or in housing need.

In this varied role, you’ll work Monday to Friday across both sites on a 3-week rolling rota. The Schemes are located within walking distance from one-another and are well connected to the Town Centre and local bus routes.

Your day-to-day responsibilities will include:

  • Provide Housing-related support and guidance to customers who are facing homelessness
  • Assist residents to overcome any barriers to their own independent living and support the development of individuals so they can move into their own sustained tenancy
  • Arrange support meetings with residents and provide pro-active support to address said barriers
  • Refer cases to external agencies for specialist support when necessary
  • Monitor rent accounts: agree repayment plans and challenge non-payment
  • Support residents and promote engagement in meaningful activities
  • Maintain comprehensive records using Microsoft/in-house systems

As an Independent Living Officer, you will deal with people from all walks of life and as a visible member of the Midland Heart team, it is your job to help support them. You will get the chance to work closely with local agencies and authorities such as the Police Force or Local Council to help overcome any challenges you may face.

As an Independent Living Officer, you will have:

  • Passion and enthusiasm for providing support to vulnerable people
  • Knowledge of the welfare benefits system and issues relating to homelessness
  • Demonstrable experience of providing housing related support to customers with achieving effective outcomes
  • The ability to work with others in a fair and assertive manner, using your excellent communication skills, with a solution focussed outlook

Benefits of the role:

  • Exposure to Local agencies/authorities such as the Police Force, Social Services and the Council
  • Well connected via public transport
  • Situated in the Town centre, close to several restaurants and cafes

For more information on the benefits of working for Midland Heart, please click here!

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return, you can be assured of a great place to work, where you’ll be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a copy of your CV and show us that you have what it takes to make a success of the role.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.