Senior Housing Support Officer (Fixed-term Contract / Secondment)

We're currently recruiting for a Senior Support Officer to join our Independent Living function at Saltbrook Place in Dudley, until September 2025. This is a great opportunity for an experienced Team Leader who is passionate about helping vulnerable individuals within the community.

As a Senior Support Officer you will be leading the front-line team in our services. You will be providing support and advice to a team of Support Workers whilst ensuring our customers' everyday needs are being met. You will also oversee the delivery of commissioned services within the Scheme.

Your day-to-day responsibilities will include:

• Lead a team providing contracted support services to vulnerable individuals.
• Carry out regular 1-to-1s with your team to help ensure the best service possible for our customers.
• Provide support to customers around accessing health services and employment.
• Oversee support plans that are put in place with customers.
• Engage with homeless services and liaise with the Intensive-Housing Management team when necessary.

Our ideal candidate? 

• You'll have extensive experience providing support to vulnerable indiviuals facing homelessness or a relevant qualification to demonstrate your knowledge.
• You'll also have previous experience of leading a team to deliver positive outcomes.
• Finally, you'll be able to demonstrate resilliance when faced with challenging circumstances.

Who are Midland Heart? We’re one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

We reserve the right to close the advert prior to the advertised closing date based on the volume of applications received - apply early to avoid disapointment!

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.