Housing Officer (Contact Centre Based)

Location:

Birmingham, Bath Row, B15 1LZ

Salary:

£35,330 per annum

Hours:

35 hours per week

Ref:

SYS-6548

Closing date:

17/01/2025

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* denotes mandatory field

As part of any recruitment process Midland Heart collects and processes personal data relating to job applicants. Midland Heart is committed to being transparent about how the organisation collects and uses that data and to
meeting its data protection obligations. Please read our Privacy Notice here and Consent Statement here .

I confirm I have read and understood why and how you will process my personal data in relation to Midland Heart’s recruitment and selection processes and I freely give consent for you to do so.

Personal Details

*Forename
*Surname
*Telephone Number
*Email Address
*Retype Email Address
*CV Upload

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Please upload a Covering Letter

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*As a Housing Officer you're the first point of contact for tenants reporting ASB and other complex Housing issues. Using specific examples from your own experience, what considerations will you make when handling high risk and/or complex queries from our tenants?
*Do you have a personal relationship with any current Midland Heart colleagues, board or committee members?
*If you've answered yes to the above question, please provide further info, including who the individual is and the nature of your relationship:
*Are you a Midland Heart customer, or do you have a personal relationship with a Midland Heart customer?
*Are you currently a Midland Heart employee?
*Have you informed your current manager that you intend to apply for this role? (Please be advised that your application may be withdrawn should you fail to inform your current manager)

Right to Work

*Do You Have The Right To Work In The UK?
*Which UK Right to Work (RTW) Category do you fall into?
*Which of the following documents will you provide to prove your RTW in the UK?
*Share Code
*Date of Issue
*Please upload your appropriate Right to Work documentation

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*If you stated "Other" above, please give details here.
*Do your RTW documents match your Current name used?
*Which change of name documents are you able to provide?

Marriage Certificate

Change of name deed poll certificate

Decree Absolute

We're Disability Confident...

We are proud to hold the 'Disability Confident Employer' accreditation. If you are disabled we will guarantee you an interview/assessment if you meet the minimum criteria for the role. Are you a disabled candidate who would like to apply under the GIS?
If you do not wish to apply under the GIS, but do require us to make reasonable adjustments for you to attend assessment, then please let us know what those adjustments will be.

Criminal Convictions

We recognise the contribution that ex-offenders can make as employees or volunteers and welcome applications from them. A person's criminal record will not, in itself, prevent a person from being appointed. Suitable applicants will not be refused posts where previous offences are not relevant to, and do not place them, our organisation or our customers a potential risk in the role they are applying for. The post you have applied for is not exempt from the Rehabilitation of Offenders Act 1974, therefore please disclose any convictions, caution, reprimand or final warning which are not yet spent under the Rehabilitation of Offenders Act 1974. If you are not sure whether your convictions are spent or not, please see Disclosing Criminal Records and DBS website for more information.

*Having read the above, do you have any unspent convictions?
*If you answered 'yes' please give details
*I confirm that the information I have given is correct and complete and I understand that any false information could result in my application being rejected or, if appointed, in my dismissal from employment. I understand that any offer of employment made to me will be subject to a further check with the Disclosure and Barring Service and I hereby give my consent for Midland Heart to carry out the relevant DBS status checks in line with the DBS Code of Practice.

I understand the above and give consent for DBS checks to be carried out