Estates Officer

We have an exciting opportunity for an Estates Officer to join us and help deliver a high-quality estate management service to our tenants, ensuring their property is one they’re proud to call home. This is a fantastic chance to join a well established, experienced team and develop your skillset in Housing.

Please note: We are also recruiting for the same role covering a patch in Birmingham! If you are interested in applying for both roles, please ensure you submit an application for each. The advert for the Coventry role can be found here: Midland Heart: Estate Officers

We are also proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Your role will be to deliver a high-quality estate management service that reduces the risk of harm to residents, damage to our assets and tenancy failure, through professional and timely interventions.

Your day-to-day responsibilities will include:

• Oversee the management of all communal and non-communal spaces with a focus on safety and performance, managing our contracts
• Proactively manage abandonments, pest and vermin treatments and estate improvements
• Oversee Health and Safety functions including managing emergency response plans and fire risk actions
• Form effective relationships with customers to maximise the duration of their tenancy from sign-up to termination
• Collaborate with customers in order to shape, develop and continually improve our services

You’ll be required to travel for this role regularly, therefore our ideal candidate will either hold a full UK driving licence or evidence of the ability to travel throughout the area of operation.

Our Ideal Candidate? You’ll have experience of working in a customer service and / or housing management setting, with a proven focus on delivering an excellent customer experience, in-line with housing and other relevant legislation. Prioritising a busy workload is key in this role so you’ll also have excellent organisational skills. In addition, you’ll have a high level of written and verbal communication skills and interpersonal skills.

What's on offer? We have a whole host of benefits which can be taken advantage of by our employees - these include access to healthcare benefits such as Medicash, up to 8% matched pension contributions and access to our Brilliant Benefits portal which will bring you discounts on your shopping! To find out more, please click here.

Who are Midland Heart? We’re one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you’ll find a supportive and rewarding workplace where great people thrive.

Interested? Please click "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal and submit a CV and answer the 2 role specific questions explaining how your experience and skills meet the requirements of the role.

Please note, suitable applicants may be invited in for interview and appointed prior to the closing date, we therefore reserve the right to cease recruitment actiivity for this role at any stage.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.