Estates Officer, Leasehold

We’ve got an exciting opportunity for an Estates Officer - Leasehold to join us, where you’ll manage all aspects of leasehold and estate management across our Leasehold and Shared Ownership properties, ensuring the service delivered meets our residents needs and enhances tenant experience. This is a fantastic chance to join an established experienced team and develop your skill set in housing!

As an Estates Officer, you’ll deliver a high-quality lease and estate management service that reduces the risk of harm to residents, damage to our assets and tenancy failure, through professional and timely interventions. This is a varied role based out in the community where you’ll manage approximately 600 properties, across the Midland Heart portfolio, mostly concentrated in and around the Black Country area.

Your day-to-day responsibilities will include:

• Oversee the management of housing management services with a focus on safety and performance.
• Form effective relationships with residents to maximise the duration of their tenancy from sign-up to termination.
• Undertake building compliance checks and respond to emergency building safety/compliance concerns.
• Procure and manage contracts for services, and ensuring Leaseholders are consulted on works in line with relevant legislation.
• Contribute to the setting and collection of service charges and rent.
• Collaborating with residents in order to shape, develop and continually improve our services.

In return, you can expect to be part of a supportive and successful Leasehold and Mutuals team, where we’ll support you to develop your Housing Management skills, including support to achieve an industry recognised Chartered Institute of Housing qualification.

Our Ideal Candidate? We’re seeking an individual who can build relationships with a broad range of stakeholders and seeks to improve service delivery at every opportunity! You’ll also demonstrate the following skills and experience:

• Experience of working in a customer service and / or Housing Management setting – experience and applied understanding of Leasehold matters would be beneficial, but we can provide training on this.
• Experience of delivering customer focused services and service improvements that recognise the needs of the end user and promote high levels of customer satisfaction.
• Experience of using a range of IT programmes, including Microsoft Office and inhouse systems.
• The ability to prioritise and organise a busy workload, whilst working independently in a multi-site environment.
• Importantly, you’ll have a high level of written and verbal communication skills and interpersonal skills.

You’ll be required to travel regularly for this role, therefore our ideal candidate will either hold a full UK driving licence or evidence the ability to travel throughout the area of operation.

What's on offer? We have a whole host of benefits which can be taken advantage of by our employees - these include access to healthcare benefits such as Medicash, up to 8% matched pension contributions and access to our Brilliant Benefits portal which will bring you discounts on your shopping! To find out more, please click here.

Who are Midland Heart? We’re one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you’ll find a supportive and rewarding workplace where great people thrive.

Interested? Please click "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal and submit a CV and a Cover Letter.

Please note, suitable applicants may be invited in for interview and appointed prior to the closing date, we therefore reserve the right to cease recruitment activity for this role at any stage.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.