Support Worker

We have a great opportunity for Support Workers to join our Independent Living function! This is a great opportunity for people-focused individuals who are passionate about making a difference within their local community and helping vulnerable people.

This role is located at our Independent Living Schemes, High Street South & Shoemaker Court.

As a Support Worker you will be a crucial part of the front-line team in our services. You will be allocated a caseload of young, vulnerable people facing homelessness (ages 18 – 25) who you’ll provide support and advice to, helping them on the path to living independently. These schemes are home to low to medium needs individuals who may have previously faced challenging circumstances or have experienced trauma.

Shift patterns for this role will rotate between 07:00am - 6:00pm & 10:00am - 09:00pm with some weekend work included and Bank Holidays.

Your day-to-day responsibilities will include:

• Provide advice and support to vulnerable individuals facing homelessness.
• Provide support to customers around accessing health services and employment.
• Produce support plans and conduct regular meetings with an allocated caseload of customers to ensure they stay on track.
• Engage with homeless services and liaise with the Intensive-Housing Management team when necessary.

Please note - you will also be required to use our in-house IT system to update tenant databases as well as issue and respond to correspondence - this is a fundamental part of the role so the successful candidate will need to be confident with Basic IT.

Our ideal candidate? You will be a customer-focused individual who is passionate about making a positive difference for vulnerable individuals. Ideally, you will also have some experience of Housing Management. You will be compassionate with strong communication skills, allowing you to work effectively in a team environment. Former experience dealing with issues around homelessness is also preferable.

Who are Midland Heart? We’re one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

What's on offer? We have a whole host of benefits which can be taken advantage of by our employees - these include 25 days annual leave, up to 8% matched pension contributions and access to our Brilliant Benefits portal which will bring you discounts on your shopping! To find out more, please click here.

Interested? Click "Candidate Information" below for a full Role Profile. To apply, please register on our candidate portal and submit a comprehensive CV, alongside a cover letter, clearly explaining how you meet the requirements of this role.

Please note, suitable candidates may be invited in for an assessment prior to the advert closing date. We reserve the right to cease recruitment activity for this role at any stage.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.