Tenancy Services Officer

Location:

Birmingham & Surrounding Areas, B15 1LZ

Salary:

£14,132 per annum (Equivalent of £35,330 full-time)

Hours:

14 hours per week

Ref:

SYS-6444

Closing date:

05/12/2024

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* denotes mandatory field

As part of any recruitment process Midland Heart collects and processes personal data relating to job applicants. Midland Heart is committed to being transparent about how the organisation collects and uses that data and to
meeting its data protection obligations. Please read our Privacy Notice here and Consent Statement here .

I confirm I have read and understood why and how you will process my personal data in relation to Midland Heart’s recruitment and selection processes and I freely give consent for you to do so.

Personal Details

*Forename
*Surname
*Telephone number
*Email Address
*Retype Email Address
*CV Upload

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Please upload a Covering Letter

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*Do you have a personal relationship with any current Midland Heart colleagues, board or committee members?
*Are you a Midland Heart customer, or do you have a personal relationship with a Midland Heart customer?
*If you've answered yes to the above questions, please provide further info, including who the individual is and the nature of your relationship:
*Are you currently a Midland Heart employee?
*Have you informed your current manager that you intend to apply for this role? (Please be advised that your application may be withdrawn should you fail to inform your current manager)
*1) Providing an example from your career to-date, describe a time where you?ve worked closely with a vulnerable tenant in the housing sector who required support to sustain their tenancy. Describe the situation, the actions you took and how you supported them to achieve a positive outcome.
*2) Providing an example from your career to-date, please describe a time when you?ve tackled ASB in the community, where multiple parties have been affected and where there is involvement needed from partner agencies. How did you address and resolve this ASB , who did you work with and what specific techniques did you use?
*3) Describe a time when you have been overwhelmed by your ongoing caseload/workload . What actions did you take in order to ensure that delivery of the service was not negatively impacted by this?
*Do You Have The Right To Work In The UK?
*Which UK Right to Work (RTW) Category do you fall into?
*Which of the following documents will you provide to prove your RTW in the UK?
*Share Code
*Date of Issue
*Please upload your appropriate Right to Work documentation

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*If you stated other above, please give details here.
*Do your RTW documents match your Current name used?
*Which change of name documents are you able to provide?

Marriage Certificate

Change of name deed poll certificate

Decree Absolute

WORK WITH VULNERABLE PEOPLE

If you are applying to work with people under the age of 18, or disabled/elderly/vulnerable people, the provisions of Section 4.2 (of the Rehabilitation of Offenders Act 1974 exceptions order 1975) do not apply to you. This means you are not entitled to withhold information about certain convictions or cautions which, for other purposes, are 'spent' under the provision of the Act.

We recognise the contribution that ex-offenders can make as employees or volunteers and welcome applications from them. A person?s criminal record will not, in itself, prevent a person from being appointed. Suitable applicants will not be refused posts where previous offences are not relevant to, and do not place them, our organisation or our customers a potential risk in the role they are applying for. The post you have applied for is exempt under the Rehabilitation of Offenders Act 1974 (as amended in 2013), which means that all convictions, cautions, reprimands and final warnings, whether they are spent or unspent and are not eligible to be filtered out must be disclosed. For further information about filtering and information on what to disclose please see Disclosing Criminal Records and DBS website for more information.

*Having read the above, do you have any convictions, cautions, reprimands or final warnings whether spent or unspent, and are not eligible to be filtered out as defined by the Rehabilitation of Offenders Act 1974 (as amended in 2013)?
*If you answered 'yes' please give details
*I confirm that the information I have given is correct and complete and I understand that any false information could result in my application being rejected or, if appointed, in my dismissal from employment. I understand that any offer of employment made to me will be subject to a further check with the Disclosure and Barring Service and I hereby give my consent for Midland Heart to carry out the relevant DBS status checks in line with the DBS Code of Practice.

I understand the above and give consent for DBS checks to be carried out

Failure to disclose relevant convictions or cautions could result in your dismissal at a later date (please see www.gov.uk/dbs for more information on which cautions and convictions need to be disclosed). Information given will be treated as confidential and will be considered only in relation to applications for positions to which the order applies.

We are proud to hold the 'Disability Confident Employer' accreditation. If you are disabled we will guarantee you an interview/assessment if you meet the minimum criteria for the role. Are you a disabled candidate who would like to apply under the GIS?
If you do not wish to apply under the GIS, but do require us to make reasonable adjustments for you to attend assessment, then please let us know what those adjustments will be.