Customer Services Officer

Location:

Birmingham, Bath Row, B15 1LZ

Salary:

£26,143 per annum

Hours:

35 hours per week

Ref:

SYS-6361

Closing date:

24/07/2024

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* denotes mandatory field

As part of any recruitment process Midland Heart collects and processes personal data relating to job applicants. Midland Heart is committed to being transparent about how the organisation collects and uses that data and to
meeting its data protection obligations. Please read our Privacy Notice here and Consent Statement here .

I confirm I have read and understood why and how you will process my personal data in relation to Midland Heart’s recruitment and selection processes and I freely give consent for you to do so.

PERSONAL DETAILS

*Forename
*Surname
*Address
*Postcode
*Email Address
*Retype Email Address
*Contact number
*Do you have a personal relationship with any current Midland Heart colleagues, board or committee members?
*If you've answered yes to the above question, please provide further info, including who the individual is and the nature of your relationship:
*Are you a Midland Heart customer, or do you have a personal relationship with a Midland Heart customer?

TELL US ABOUT YOURSELF

*Please upload your CV, ensuring that you detail your career and educational history to-date:

No file chosen

*Describe a time when you delivered a first-class customer service and took ownership to provide a positive outcome for a customer.
*Tell us about a time that you received negative feedback from a customer. What did you do with that feedback?

RIGHT TO WORK

*Do you have the right to work in the UK?

Yes

*Which UK Right to Work (RTW) Category do you fall into?
*Which of the following documents will you provide to prove your RTW in the UK?
*Share Code
*Date of Issue
*Please upload your appropriate Right to Work documentation

No file chosen

*If you stated "Other" above, please give details here.
*Do your RTW documents match your Current name used?
*Which change of name documents are you able to provide?

Marriage Certificate

Change of name deed poll certificate

Decree Absolute

We're Disability Confident...

We are proud to hold the 'Disability Confident Employer' accreditation. If you are disabled we will guarantee you an interview/assessment if you meet the minimum criteria for the role. Are you a disabled candidate who would like to apply under the GIS?
If you do not wish to apply under the GIS, but do require us to make reasonable adjustments for you to attend assessment, then please let us know what those adjustments will be.

CRIMINAL CONVICTIONS

Certain roles (including but not limited to electrician, maintenance operative or cleaner), will be subject to a basic disclosure where details of any unspent criminal convictions may be deemed relevant in assessing your suitability to carry out the role.

*Do you have any convictions which are not spent within the meaning of the Rehabilitation of Offenders Act 1974 (please see www.gov.uk/dbs for more information)?

Yes

*If you answered 'yes' please give details: