Contracts Administrator


Birmingham, Bath Row, B15 1LZ


£26,144 per annum


35 hours per week

Contract Type:

Full Time, Temporary

Closing date:


The Role

Have you got experience in Administration? Are you a natural problem-solver, have great communication skills and pride yourself on providing a brilliant customer service? If yes, then look no further – our Housing Management team are recruiting an Administrator to provide vital support the day-to-day running of our Environmental Contracts.

This is a full-time, temporary role for a period of 9-months.

We own 34,000 quality homes for social and affordable rent across the Midlands, and one of our keys to success is ensuring that these homes are lived in and loved for the maximum time possible. Your role as an Administrator will support a high performing team by:

Supporting the day to day running of Environmental Contracts for all Midland Heart properties including Grounds Maintenance, Window Cleaning, Communal Cleaning, Japanese Knotweed, Trees, Pest Control and Bulk Waste (list not exhaustive).
Liaising with a high number of external Contractors as well as internal partners.
Maintaining and updating accurate records of work orders and Contractor work schedules.
Overseeing a central inbox and responding to customer queries via email, letter or over the phone.

We’re a Smart Working organisation which means you can enjoy flexibility around working from home or in our Central Birmingham office.

Our Ideal Candidate? We’re looking for an individual with a positive and proactive approach, who isn’t afraid of taking ownership and delivering tasks to the highest standards. 

Please upload a copy of your CV along with a covering letter, detailing the following:

  • Experience or knowledge of contract management and procurment of services.
  • Experience of interacting with a variety of customers, focused on delivering a brilliant customer service at all times
  • You’ll have excellent IT skills, with the ability to use a range of Microsoft packages and learn in-house systems.

We can support you to develop your knowledge of Housing!

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal and submit a CV and a cover letter explaining how you'll make a success of the role.

Please note, suitable candidates may be invited to an assessment shortly after applying and we reserve the right to cease recruitment activity prior to the advertised closing date, should an appointment be made.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.