Retirement Living Officer

Are you a keen problem solver who enjoys delivering great customer service? If so, we‘ve an exciting opportunity for someone to join us as a Retirement Living Officer working 35 hours per week, Monday-Friday - start/finish times can be discussed to offer flexibility to suitable candidates. There’s the opportunity to work from home an afternoon once a week too!

In this role you’ll be based on site at Reginald Mitchell Court in Hanley, Stoke-on-Trent, with parking on site. Reginal Mitchell Court is one of our larger schemes, comprising of 118 apartments, that is home to residents who live independently. You’ll also be responsible for a small scheme nearby, Brierley Lodge, which you’ll visit once a week.

Your day-to-day responsibilities will include:

• Achieve high customer satisfaction, by developing and maintaining positive relationships with our customers, interacting with them regularly to ensure key messages are delivered and their needs are understood.
• Managing compliance including building safety, safeguarding, fire safety and health and safety, ensure that our schemes are safe, secure and thriving communities.

You will also be providing an excellent Housing Management service for our residents, however we are happy to provide training for candidates with no prior Housing / Building Compliance experience.

Our ideal candidate?

• You’ll have experience of working within Housing Management; OR
• Experience within a fast-paced customer service / relations role, either over the phone or face-to-face.
• You’ll have practical IT skills (Microsoft packages and in-house systems) with the ability to write letters to customers, report repairs and complete online training.
• You’ll be highly organised with the ability to balance multiple tasks in this varied role.
• Importantly, you enjoy delivering a brilliant customer service, you’re confident interacting with lots of different people and you bring a positive approach to any challenges you face!

Our residents value face to face interaction and so this role is based on site at Reginald Mitchell Court for the majority of your time, with one visit per week to Brierley Lodge. To be considered for this role, you must be willing and able to travel to both schemes.

You’ll also have the opportunity to work from home one afternoon a week. Please be aware, you will play a crucial role in running the schemes you cover and will be the responsible person on scheme, representing Midland Heart in the event of an emergency or customer query.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category.

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

Please note, we reserve the right to close the advert early prior to the advertised closing date based on the volume of applications received.

Suitable candidates will be invited to attend a Group Assessment on Friday 12th July 2024.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.