Housing Officer (Contact Centre-based)

Do you have experience of delivering Tenancy and Housing Management services? Are you looking for an alternative to working out in the field, but still want a role that offers frontline contact with customers? Then look no further! We have a fantastic opportunity to join us as a Housing Officer, based in our Contact Centre.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

As a Housing Officer, you'll provide an effective and efficient telephony-based advisory service to our tenants who contact us with complex Housing, Estates and Antisocial Behaviour related queries. You'll strive to get to the central issue of a problem, then act to resolve it, working collaboratively with other colleagues across the organisation where needed. At times, the nature of the contact from our tenants will be emotive and challenging, so we’re looking for individuals who are resilient and able to bounce back.

This is an office-based role, working 35 hours per week - Monday to Friday, between the hours of 8am and 6.00pm on a variable shift pattern: 08.00-16.00, 09.00-17.00 and 10.00-18.00. To be considered for this role, you must be able to work any of the shifts.

Our Ideal Candidate:

• Previous experience of dealing with a variety of Housing Management and Tenancy matters, particularly Antisocial Behaviour and Safeguarding.
• Previous experience of working with customers from diverse and wide-ranging socio-economic backgrounds.
• Ability to handle a high volume of customer calls in a calm, confident and efficient manner.
• Achieved or willing to work towards a Level 3 Housing qualification.

What's on offer? We have a whole host of benefits which can be taken advantage of by our employees - these include access to healthcare benefits such as Medicash, up to 8% matched pension contributions and access to our Brilliant Benefits portal which will bring you discounts on your shopping! To find out more, please click here.

Who are Midland Heart? We’re a leading and ambitious housing organisation providing people with an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? For a full Role Profile, please click ‘Candidate Information’ below. Applying is easy - simply click ‘apply’, submit an up to date copy of your CV clearly showing us how you meet the criteria set out in the advert.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.