Sales Administrator (Fixed-term / Secondment)

If you have a background in administration, an interest in property and the desire for a fresh new challenge then look no further! We’re seeking a Sales Administrator to join our friendly and supportive Sales & Marketing team until December 2024 on a Fixed-term Contract / Secondment basis.

In this role, you’ll be the first point of contact for customers with initial home sales enquiries, both via email and phone, as well as providing a full range of administrative support across the wider Development team. This is a fast-paced role, typically handling 150+ sales leads per month!

Your responsibilities include, but are not limited to:

• Monitoring the Sales lead inbox and maintenance of the centralised lead database.
• Processing Property Addition forms, typically inputting data between 20-30 forms per month.
• Speaking in a professional manner to customers on inbound and outbound calls, providing accurate information, resolving queries and maintaining relationships with customers to the point of reservation.
• Marketing and advertising of properties.
• Checking customer registration details, including affordability assessments.
• Processing our utility and council tax bills and completion letters.
• Producing internal/external reports.

We’re happy to offer this role based from either our East Midlands Hub (Hinckley) or Birmingham, Bath Row site. To maintain relationships with the wider Development team, you can expect to spend three days a week working from a Midland Heart site and two days working remotely from home.

Our ideal candidate? We’re seeking a bright and engaging individual who prides themself on delivering a brilliant customer service whilst managing multiple priorities. You’ll also have the following skills and experience:

• Previous experience of providing a broad range of administrative support, with the ability to deal with a high volume of emails, web enquiries and phone calls.
• Excellent telephone manner and the resilience to effectively to deal with difficult and challenging individuals over the telephone in a positive manner.
• IT skills with experience of using Microsoft Office packages and in-house systems.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed.  Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

Applications close at midnight on Sunday 19th May 2024. We reserve the right to close the application process early.

Assessments for the role are expected to take place week commencing 27th May 2024.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.