Contracts Manager

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Due to an internal promotion, we’ve got an excellent opportunity for a Contracts Managers to join our Housing Management team, to ensure high quality service delivery, focussing on getting things right first time and continuously improving the service.

You’ll lead on the procurement, management and monitoring of different service contracts across our business, from grounds maintenance to tree surgery! You’ll be developing and implementing contract management frameworks, as well as undertaking regular performance reviews.

Customer involvement is a key part of this role, gaining their insights and support when services are procured, and ongoing monitoring, through inspections and customer satisfaction. You’ll be responsible for ensuring customers are kept informed about performance and variations to contracts, as well liaising with customers to resolve issues and complaints. You’ll also be responsible for providing performance related data for internal and external reporting.

Our ideal candidate? 

• You’ll be a customer-focussed individual with experience of developing and managing stakeholder relationships to provide high standards of service.
• You’ll have knowledge of communal / estates management services and budgets, contract management frameworks and financial controls.
• You’ll also have experience of managing others, as well as monitoring performance.
• Having knowledge and exposure to ensuring and enhancing compliance is key to this role, as well as being keen to continuously improve services.
• Managing approximately 15 contracts at different stages of their lifecycle, you’ll be highly organised, and be able to effectively manage competing priorities and deadlines.
• Ideally, you will have a sound knowledge of service charges and how these are calculated, although this is not essential.

We’re an organisation that values collaboration between our tenants, colleagues and contractors. You can therefore expect to work 3 days per week from a Midland Heart site, supplier site or onsite with tenants in the community.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

Applications close at midnight on Monday 8 April 20242024; however, the advert may close earlier, dependent on the volume of applications received. We plan to hold assessments on Wednesday 17 April  2024. If you cannot make this date, please specify this in your covering letter. 

Please note, we are unable to accept applications without a Cover Letter.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.