Scheme Manager

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We have an exciting opportunity for a people-focused individual to join us as a Scheme Manager where you’ll manage a thriving scheme that’s home to our older residents!

This is a full time permanent role working 35 hours per week, Monday to Friday, onsite at Milton Court in Bearwood, Birmingham. Milton Court is a Retirement Scheme for over 60’s made up of 49 properties; our residents lead active lifestyles and take a keen interest in the management of the scheme.

As Scheme Manager, you'll be responsible for the day-to-day management of the scheme, with duties including, but not limited to:

• Ensuring a consistently excellent housing management service is provided, including ensuring that repairs, grounds maintenance and environmental contracts are delivered to a high standard.
• Ensuring the scheme is safe for residents by completing regular compliance checks including health & safety, building safety & fire safety, in line with regulatory requirements.
• Developing and maintaining positive relationships with our residents, interacting with them regularly to ensure their needs are understood and key messages are delivered.

Here's what a current Scheme Manager (Retirement Living) says about their being part of the team: “I enjoy working at Midland Heart because they value their staff. There are many benefits that come with working here as well as a great deal of opportunities to grow within your role".

Our ideal candidate? We’re looking for a customer focussed individual who is passionate about delivering a brilliant service and can adapt their communication style to engage a variety of residents. Your application will also demonstrate:

• Previous experience of working in a customer facing role – experience of working with older people is preferred but not essential.

• Previous experience of applying building safety practices such as health & safety, building safety & fire safety checks. 

• The ability to manage your time and workload effectively and be able to easily adapt to changing demands.

• Excellent communication skills, both verbal and written, with the ability to engage customers and internal and external stakeholders. 

• Level 3 Housing Management qualification or the willingness to work towards one.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome colleagues from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. 

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.