Quality Homes Officer

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We have an exciting opportunity for a customer focused individual to join our In-House Maintenance Team as a Quality Homes Officer. In this role, you’ll undertake basic property maintenance as well as work closely with our tenants to provide expert advice and support to help keep their homes safe and comfortable to live in.

You’ll hold responsibility for the early resolution and remediation of priority works, such as Damp and Mould, as reported by our tenants. You will carry this out through anti-bacterial washdowns, application of anti-fungal treatments and stain blocking. You'll also carry out minor decoration works as well as the testing & simple maintenance of ventilation systems, trickle vents, and extract fans.

Please note, a van is provided for this position therefore you must hold a full, UK driving license to be considered.

Your day-to-day responsibilities will include:

• Provide expert coaching and support to customers on how to effectively reduce the risk of future repairs issues occurring.
• Carry out general property maintenance including Damp & Mould clean downs.
• Undertake basic property assessments to identify any priority repairs issues which need escalating to the Priority Repairs Surveying Team.
• Maintain accurate records of work undertaken as well as advice/support given to customers, using the in-house system.

What do you get in return? 

• Equipment including a medium wheel-based van, tools, full uniform and PPE, as well as a Mobile Phone and IPad PLUS; 
• Access to healthcare benefits such as Medicash.
• Access to our Brilliant Benefits portal providing you with access to discounts on a variety of brands and retail stores - for more information, please click here.
• There’s also a competitive pension, 25 days annual leave (increasing to 30 within 5 years) and the support needed to develop your career should you need it.

Our ideal candidate? You’ll have an understanding of general property maintenance as demonstrated through a relevant qualification or on-site experience. You’ll also have experience of carrying out washdowns using Bactdet & halophen as well as carrying out other minor repairs. You’ll also have strong communication skills and an understanding of some of the common maintenance issues with properties, such as Damp & Mould.

Who are Midland Heart? We are a large and ambitious housing organisation providing people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we are here to develop your potential.

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

Please note, suitable applicants may be invited to an assessment shortly after applying. We reserve the right to stop recruitment activity should an appointment be made prior to the advert closing date.

We are proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need to be successful in this role.