Independent Committee Member with Customer Experience - Operations Committee

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We are a large charitable registered provider of social housing, headquartered in Birmingham, with operations throughout the Midlands.  

We are first and foremost a business with a strong social purpose. For nearly a hundred years we have focussed on our mission to provide high quality, safe and affordable homes that allow people to live truly independent and fulfilling lives. The housing sector is both challenging and an area of great opportunity. Our corporate strategy “Making What Matters Brilliant” will ensure that the business remains strong at a time of uncertainty and challenge for the sector.  

The Operations Committee’s focus is to ensure that our customers’ views are heard and translated into action by Midland Heart.   

Due to retirements from the Committee, we are seeking two new members to join us in September 2023; playing a critical role in shaping our operations and helping to ensure that Midland Heart continues to provide brilliant homes and services for our customers, now and into the future.

As a member of our Operations Committee, you’ll contribute your experience, knowledge and insight to provide effective scrutiny and guidance to our Executive Team and the Board regarding our approach to customer engagement, delivering customer focused service, our operational performance, as well as our policies that directly impact the service and homes that we provide.

Our ideal candidate?  You’ll be an existing Midland Heart general needs customer who has not previously served on our Operations Committee. To make the most positive impact possible, you’ll have some previous experience of a broad range of community relations and needs, for example: equality and diversity, community regeneration, local housing needs, customer needs and priorities, as well as customer engagement and involvement.

Interested? To apply, please register on our candidate portal and submit a CV and a covering letter, clearly explaining why you are interested in the post, the extent to which your skills and experience meet the role description and why you consider yourself suitable.

If you would like to arrange a confidential discussion about the role, please contact our Director of Governance, Sarah Scott via sarah.scott@midlandheart.org.uk. 

The closing date for applications is midnight on Monday 27th March 2023.