Estates Officer

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Due to a recent promotion in the team, we’re seeking an Estates Officer to help deliver a high-quality estate management service to our customers to ensure their property is one they’re proud to call home.

This role will cover a property portfolio in Coventry and it’s surrounding areas, so a Driver’s license is essential.

Your role will be to deliver a high-quality estate management service that reduces the risk of harm to residents, damage to our assets and tenancy failure, through professional and timely interventions.

Your day-to-day responsibilities will include:

• Oversee the management of all communal and non-communal spaces with a focus on safety and performance, managing our contracts
• Proactively manage abandonments, pest and vermin treatments and estate improvements
• Oversee Health and Safety functions including managing emergency response plans and fire risk actions
• Form effective relationships with customers to maximise the duration of their tenancy from sign-up to termination
• Collaborate with customers in order to shape, develop and continually improve our services

Our Ideal Candidate? You’ll have experience of working in a customer service and / or housing management setting, with a proven focus on delivering an excellent customer experience, in-line with housing and other relevant legislation. Prioritising a busy workload is key in this role so you’ll also have excellent organisational skills. In addition, you’ll have a high level of written and verbal communication skills and interpersonal skills. You’ll be required to travel, either holding a driving licence or evidence of the ability to travel throughout the area of operation.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Please click "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal and submit a CV and answer the 2 role specific questions explaining how your experience and skills meet the requirements of the role.

Applications close at midnight on Monday 29th August 2022.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.