Retirement Living Officer

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Are you a keen problem solver who enjoys delivering great customer service? If so, we‘ve an exciting opportunity for a people-focussed individual to join us as a Retirement Living Officer on a 35 hour per week, fixed-term basis until January 2023.

You’ll cover two thriving Retirement Living schemes in North Birmingham. Four days per week will be spent at Ralph Barlow Gardens, which is a larger, newly refurbished, and bustling community. One day per week will be spent at Sampson Close, which is a smaller, tight-knit community who enjoy nothing more than making all who work in and visit the scheme feel welcome.   

As a Retirement Living Officer you’ll be:

• Delivering high quality housing management services, using your knowledge of compliance and safety.
• Developing and maintaining positive relationships with our customers, interacting with them regularly to ensure key messages are delivered.
• Ensuring that you understand our customers’ needs is important in this role, being empathetic and interacting with them positively.

Our ideal candidate will have:

• Experience of working with older customers in Housing management context / residential setting.
• Knowledge and experience of managing compliance including building safety, safeguarding, fire safety and health and safety.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

Applications close on Sunday 29th May 2022 however, suitable applicants may be invited to participate in an assessment shortly after applying. We reserve the right to stop recruitment activity should a suitable candidate be appointed prior to the advertised closing date.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.