Retirement Living Officer

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Are you able to interact with a variety of people and deliver great customer service, whilst thinking on your feet? If yes, apply now to join us as a Retirement Living Officer at our brand new Bluebell Court Retirement Living Service in the picturesque city of Lichfield. This is a part time role working 14 hours a week with flexibility on which days!

You’ll be the face of Midland Heart responsible for the day-to-day running of the scheme; housing adults aged over 50, including those with health conditions requiring level access accommodation, to live independent lives.

You’ll assist our residents by offering housing management services including preventing or resolving housing debt and assistance in fulfilling tenancy conditions. Ensuring that you understand our customers’ needs is really important in this role, being empathetic and interacting with them positively. Being able to help solve problems and enhance our customers wellbeing is integral, as well as ensuring the schemes are financially viable.

You’ll also undertake compliance checks in relation to Fire Risk and Health & Safety, ensuring they are completed in a timely manner and to a high standard and you’ll organise repairs for communal areas and coordinating Contractors on site. You’ll ensure that our customers are consulted about services and works where applicable. 

This is a great opportunity to deliver a fantastic service to our customers, making a real difference to the lives of older people. As a leading housing organisation we also offer a range of growth opportunities to develop your skill set, including professional coaching and a recognised industry qualification.

Our ideal candidate? It goes without saying that you’ll be a people person with a passion, drive and enthusiasm for delivering high quality housing management services, using your knowledge of compliance and safety. You’ll have a strong customer focussed approach, with experience of managing budgets and financial understanding. Being able to adapt to changing priorities and work to tight deadlines is key to this role, by remaining organised and resilient under pressure. Working with others and being able to communicate effectively is a must, being able to understand the needs of customers and applying your great problem-solving skills.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

Please be advised that suitable candidates will be invited to an assessment shortly after applying and we reserve the right to cease recruitment activity prior to the adverted closing date, should an appointment be made.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.