Customer Services Trainer


Birmingham, B15 1LZ


£28,493 per annum


35 hours per week

Contract Type:

Full Time, Permanent

Closing date:


The Role

We have a culture of making every transaction matter – this is fundamental in achieving our commitment to deliver safe, comfortable homes and brilliant services that enable people to live independently. We aim to exceed our customers’ expectations not just meet them. 

As our Customer Services Trainer you’ll be pivotal in enabling us to achieve brilliance by ensuring our workforce is equipped to deliver first class customer service in every transaction. You’ll lead on the design, delivery and assessment of our customer services training and coaching programme; facilitating induction training for new employees and the on-going development of existing employees.

A key area of focus will be working with our frontline teams, ensuring that the behavioural changes that are needed to deliver brilliant customer service are truly embedded.

This is a unique opportunity to join our high performing Talent team, where you’ll positively influence the direction and delivery of training, critical to the organisation’s success.

Our ideal candidate? You’ll be a creative and digitally savvy individual with a background in designing and developing learning solutions that enhance performance, as well as being able to confidently deliver training to a range of employees. You’ll have excellent communication skills and easily engage with a range of internal and external stakeholders. It goes without saying you’ll be an advocate of great customer service, leading by example and inspiring others to achieve brilliance!

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return, you can be assured of a great place to work, where you’ll be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

Please be advised that suitable candidates will be invited to an assessment shortly after applying and we reserve the right to cease recruitment activity prior to the adverted closing date, should an appointment be made.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.