Birmingham, Bath Row, B15 1LZ
£25,528 per annum
39 hours per week
Full Time, Permanent
Due to continued growth we’re hiring a Resource planner to join our In-house Maintenance Team! This is a full-time permanent role based from our central Birmingham, Bath Row office – we’re well connected to public transport links, with parking available in the local area too!
You’ll join our team of Planners responsible for managing the schedules of our Multi-skilled Trade Operatives who service 33,000 homes across the Midlands. You’ll work at pace to schedule domestic repairs appointments between our customers and our Trade Operatives. Great customer service will always be at the forefront of your mind as you’ll be liaising directly with customers and Operatives to deliver a ‘Right first time’ service; collaborating effectively with colleagues to resolve any repairs issues and re-schedule appointments as needed.
You’ll also monitor performance against service key performance indicators and targets – you’ll be encouraged to identify new ways of working, offering a great opportunity to the successful candidate to maximise the In-house Maintenance Team’s productivity and ultimately provide a better repairs service to our customers.
In addition to a competitive salary and fantastic benefits, we offer you the opportunity to develop your skills through professional coaching, development programmes and professional qualifications, should you wish to pursue one.
Our ideal candidate? We're looking for candidates who:
- Have experience of working in a planning/scheduling role
- Pride themselves on delivering a customer centric service
- Thrive working under pressure, manage conflicting demands with ease
- Have experience of using various IT packages including Excel, with the ability to learn new systems.
If this sounds like you, please apply now!
Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. We want you to build your career with us and we’re here to develop your potential.
Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.
Please be advised that suitable candidates will be invited to an assessment shortly after applying and we reserve the right to cease recruitment activity prior to the adverted closing date, should an appointment be made.
We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.