Dialler Income Officer

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We’ve two opportunities for Dialler Income Officers to join our Income team in Central Birmingham, where you’ll provide vital support to our Rent Repayment Officers. We’re recruiting on a full time, fixed term / secondment basis for 6 months - you’ll work flexibly Monday to Friday, on a shift/rota between 8am-6pm.

Customer service is key in this role as you’ll be the first point of contact for customers via inbound and outbound calls, email and SMS. You’ll utilise your interpersonal skills to negotiate the repayment of low-level rent debt with customers – you’ll be mindful of customers personal circumstances at all times, with the aim of maximising our income whilst providing customers with a first-class service.

Our ideal candidate? You’ll be a customer focused individual who strives to deliver the best possible service. The key to success will be your excellent interpersonal skills, which you’ll use to quickly establish and maintain good working relationships with customers & stakeholders at all levels. An understanding of the benefits system or housing debt/arrears, along with a desire to resolve problems and help customers to sustain their tenancy, is a must!

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed.  Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Please click “Candidate Information” below for a full Role Profile. Applying is easy – simply register on our website, submit a CV and cover letter, telling us the skills you have to do this role successfully.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.