Retirement Living Manager

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Do you have a passion for delivering a high-quality service and driving continuous improvement forward? We’ve got a full time permanent opportunity for a Retirement Living Manager, to manage our James Beattie House, Retirement Living PLUS Scheme in Tettenhall, and Broadway Gardens Retirement Living PLUS Scheme in Wolverhampton.

You’ll lead and inspire your team of Lifestyle Coaches, Scheme Assistants and Kitchen Assistants, ensuring an excellent customer experience is felt by all of our customers and their families. You’ll develop positive relationships with internal stakeholders, as well as working in partnership with care providers and external contacts. Importantly, you’ll conduct audits and analysis on your scheme to ensure a high-quality service is maintained and to improve the service, reporting on the performance regularly.

This is a great opportunity to be part of a highly valued team, making a real difference to the lives of older people. As a leading housing organisation we also offer a range of growth opportunities to develop your skill set, including professional coaching and a recognised industry qualification.

Our ideal candidate? You’ll have experience leading and motivating a team successfully, whilst achieving and maintaining operational excellence. Experience of Housing Management with Care is a must, as well the drive to deliver a high-quality service to customers. You’ll be comfortable using a range of IT packages, you’ll also be able to understand and manage budgets effectively. Being able to communicate effectively and work in partnership with a range of stakeholders is key in this role.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded or use your experience to move on, we’re here to develop your potential.

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

Please be advised that suitable candidates will be invited to an assessment shortly after applying and we reserve the right to cease recruitment activity prior to the adverted closing date, should an appointment be made.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.