Leasehold Property & Retirement Living Officer

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Are you able to interact with a variety of stakeholders and deliver great customer service, whilst managing multiple priorities? If yes, apply now to join us as a Leasehold Property & Retirement Living Officer, where you’ll provide high quality Leasehold support, and ensure regulatory and contractual compliance is maintained across our schemes. The ability and willingness to travel to schemes in Coventry, the West Midlands and our Birmingham Bath Row office is essential!

In this customer facing role, you’ll utilise your organised and detailed approach to efficiently respond to legal matters including leasehold enquiries from current or prospective customers, screening customers looking to purchase leasehold properties, instructing and liaising with Solicitors on the sale of properties, setting budgets for Service Charges and presenting financial accounts.

You’ll also spend at least one day a week supporting two Retirement Leasehold Schemes in Coventry – Brentwood Gardens and Willowmeer. You’ll carry out regular service audits including building safety checks and managing building repairs, ensuring customers are communicated to and all matters are dealt with effectively. Ensuring that you understand our customers’ needs is really important in this role, being empathetic and interacting with them positively.

Our ideal candidate? It goes without saying you’ll have the aptitude to respond to a variety of legal leasehold matters, as well as knowledge of compliance and safety. You’ll have a strong customer focussed approach, with financial understanding and the ability to manage budgets. Being able to adapt to changing priorities and work to tight deadlines is key to this role, by remaining organised and resilient under pressure. Working with others and being able to communicate effectively is a must, being able to understand the needs of customers and applying your great problem-solving skills.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.