Resource Planner

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Our In-house Maintenance Team is growing - apply now to be our next Resource Planner! In this fast-paced varied role, you’ll manage the schedules of our Multi-skilled Trade Operatives, servicing 33,000 homes across the Midlands.

Collaboration will be key, as you’ll be working closely with colleagues across our organisation to schedule domestic repairs appointments between customers and our highly valued Trade Operatives. Great customer service will always be at the forefront of your mind as you’ll be liaising directly with customers and Operatives to resolve any repairs issues and re-schedule appointments as needed.

You’ll monitor performance against service key performance indicators and targets, ensuring a high quality and ‘Right first time’ approach is delivered every time. You’ll also be encouraged to identify new ways of working, offering a great opportunity to the successful candidate to maximise the In-house Maintenance Team’s productivity and ultimately provide a better repairs service to our customers.

Our ideal candidate? We're looking for a customer focused candidate with experience of working in a planning role in a relevant sector, such as social housing or utilities, who thrives working under pressure and is able to manage conflicting demands. You will be required to use various IT packages so the ability to learn new systems and a basic understanding of Excel is a must!

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. We want you to build your career with us and we’re here to develop your potential.

In addition to a competitive salary, we offer fantastic benefits including 25 days annual leave, generous pension contribution options and access to shopping discounts and rewards, amongst many others!

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role. 

Please be advised that suitable candidates will be invited to an assessment shortly after applying and we reserve the right to cease recruitment activity prior to the adverted closing date, should an appointment be made.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.