Scheme Manager - Retirement Living

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Midland Heart has an exciting opportunity for a Scheme Manager to join our Older People Services on a 35 hour per week, permanent basis. The role is based at Andrews House, a large mutually owned Retirement Living Scheme in Lichfield, Staffordshire.

You’ll be the face of Midland Heart at the scheme, being responsible for carrying out a range of tasks to support and deliver a brilliant Housing Management service. You’ll build strong working relationships with internal stakeholders and external agencies to ensure the well-being of our customers, and the efficient running of the scheme. It goes without saying you’ll strive to ensure a brilliant customer experience is felt by all of your customers and their families.

The safety and compliance of the scheme is also a key part of your role – on a day-to-day basis you’ll be responsible for ensuring the security of the building, dealing with emergencies and working with colleagues and contractors to ensure maintenance and repairs are undertaken. You will also assist and monitor the general welfare of residents and promote their safety, independence and happiness.

We’re looking for people who:

• Have previous experience managing client groups such as the elderly, retired or vulnerable
• Have a passion and enthusiasm for delivering quality services to all customers in line with regulatory, contractual and internal policies and procedures
• Have strong verbal, written & IT communication skills.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you’ll be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Click "Candidate Information" below for a full Role Profile. To apply, please register on our candidate portal and an up to date copy of your CV, and a Cover Letter telling us why you'd be great at this job. 

Applications close at midnight on Sunday 28th November 2021 however, please be advised that we reserve the right to close applications before this date dependent on volume received.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.