Customer Services Officer


Birmingham, Bath Row, B15 1LZ


£22,911 per annum


35 hours per week

Contract Type:

Permanent, Full Time

Closing date:


The Role

We place our customers at the heart of everything we do and believe that they deserve the first-class customer service that they expect from us.

If you share this belief, apply today for a Customer Services Officer role in our Customer Hub Contact Centre – a team of dedicated individuals who are passionate about supporting and delivering positive outcomes for our 70,000 customers across the Midlands.

Working within a highly professional and supportive team, you’ll:

  • Answer a high volume of inbound, first point of contact calls.
  • Take ownership for providing customers with first-time resolutions by asking the right questions and taking the appropriate actions to resolve often challenging and emotionally charged situation.
  • Communicate and collaborate with colleagues across our organisation to ensure a seamless and efficient service. 
  • Support in responding to customer contact via email and social media.
  • Identify and implement ways of maintaining a brilliant customer service that always meets or exceeds our customers’ expectations.

Our Ideal Candidate? You’ll have previous experience of delivering a first-class customer service; having taken ownership of resolving customer queries and responding appropriately to their feedback. You’ll also have the ability to handle a high volume of customer calls in a calm, confident and efficient manner at all times. Strong IT and active listening skills are a must, as is the ability to juggle these to ensure that you’re gathering and recording all relevant information from our customers, to ensure a right first-time resolution to their query.

What’s on offer? For your ability to deliver a first-class service to our valued customers, we’ll not only reward you with a highly competitive salary, generous annual leave entitlement and pension, you’ll have access to our Rewards portal where you’ll have access to a range of exclusive offers and discounts You'll be required to be flexible and work 5 out of 7 days per week, including occasional weekends.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. We'll welcome you and develop you.

Interested? Click “Candidate Information” below to see a full Role Profile. Applying is easy – simple register on our candidate portal and complete our short application form.

Suitable candidates will be invited to participate in assessments as soon as possible.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.