Intensive Housing Management Officer

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We have an exciting opportunity for an Intensive Housing Management Officer to join our Supported Living team. You’ll deliver an excellent housing management service to our customers, supporting them to live independently.

Firsbrook House provides re-enablement accommodation for people with long and enduring Mental Health conditions who have support needs. We are looking for enthusiastic, flexible individuals who are able to work on their own initiative. You will be able to communicate with people from diverse backgrounds and have the unique ability to diffuse any given situation. 

Within this role, you’ll provide a high-quality customer service enabling vulnerable people to sustain a tenancy and to achieve independent living, whilst managing anti-social behaviour. You’ll work with internal and external stakeholders to signpost and ensure the safety of our customers. You’ll be involved with ensuring rent arrears are manged effectively and formulating payment plans to support the customer.

Our ideal candidate? You’ll be able to communicate with people from diverse backgrounds, including vulnerable individuals, and have the ability to diffuse any given situation. You’ll be able to deal with people in an assertive, fair and consistent manner, and work on your own initiative.  An understanding of antisocial behaviours and issues which come with it is key, as well as experience within housing management and supporting individuals or families with housing.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it take to make a success of the role.

Applications close at midnight on Sunday 15th August 2021, however the advert may close earlier, dependent on the volume of applications received.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.