Housing Options Advisor

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We are looking for a committed Housing Options Officer to join our busy Housing Operations team, based at High Street South in Northamptonshire, with the focus to drive customers to make informed decisions about their housing needs.

Reporting to the Homeless Housing Advise Manager, you’ll be providing comprehensive advice and assistance to customers enabling them to access housing, as art of the Homeless Contract between Midland Heart and North Northants Council (formally known as East Northants Council). You’ll be assisting and verifying new housing applications, preparing adverts from properties and shortlists in line with the housing allocation schemes.

Our ideal candidate? You’ll demonstrate a positive approach and knowledge of housing options including access to private sector accommodation, specialist housing and low-cost home ownership. You’ll understand and be able to practically apply your knowledge of housing legislation and allocations policies, understanding the barriers to accessing housing. You’ll have proven experience of communicating effectively with a range of internal and external stakeholders. You’ll be able to effectively prioritise and balance a high workload, using an organised and methodical approach, with the confidence to work on your own initiative and maintain a fair and high quality customer service.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed.  Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

Applications close at midnight on Monday 16th August 2021.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.