Retirement Living Manager

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Do you have a passion for delivering a high-quality service and driving continuous improvement forward? We’ve got opportunity for a Retirement Living Manager, managing our Lime Gardens scheme, based in Halesowen.

Reporting to the Retirement Living Area Manager, you’ll be providing inspiration leadership to your team and ensuring a consistent excellent customer service is provided. You’ll develop positive relationships with our customers and your internal stakeholders, as well as working in partnership with care providers and external contacts. You’ll conduct audits and analysis on your scheme to ensure a high-quality service is maintained and to improve the service, reporting on the performance regularly.

Our ideal candidate? You’ll have experience leading and motivating a team successfully whilst achieving and maintaining operational excellence. A drive to deliver a high-quality service to customers is essential, using your experience of building management and managing budgets. You’ll be comfortable managing your time and workload effectively and be able to easily adapt to changing demands. Being able to communicate effectively, work in partnership with a range of stakeholders is key in this role and being able to manage change within your team.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

Applications close at midnight on Sunday 20th June 2021, however the advert may close earlier, dependent on the volume of applications received.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.