IT Service Desk Analyst

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We’re seeking an experienced IT Service Desk Analyst to join our driven Technology Team, as we support our organisation to improve technology use and allow colleagues to work smarter, now and into the future.

As part of the Service Desk Team, this role is essential in providing an effective 1st & 2nd line support service, covering all of our business systems and equipment, to colleagues across our organisation. A key part of your role will be logging, updating, progressing and resolving service requests from colleagues and contractors meeting or exceeding defined targets.

This role will involve working on a rota consisting of working times 8am – 4pm or 9am – 5pm.

Our ideal candidate? You’ll have previous IT Service Desk experience, demonstrating a history of using your excellent customer service and support / diagnostic skills to provide effective providing 1st and 2nd line support. You’ll possess strong technical expertise, including knowledge of IT hardware and software including business applications, desktop applications, telephony and networking.  You’ll have excellent time management, a talent for multi-tasking and prioritising workload, in addition to an attention to detail to support you in logging, updating, progressing and resolving service tickets.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading:

A) CV setting out your career history to-date and;

B) A Covering Letter in which you highlight your experience working on a service desk, including any technical experience of dealing with mobile devices (laptops & mobile phones) and experience of  Active Directory and Microsoft applications.

Applications close at midnight  on Thursday 8th July 2021.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.