Retirement Living Officer

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Are you a keen problem solver who enjoys delivering great customer service? If so, we’ve got an exciting opportunity for a people focussed individual to join us as a part-time Retirement Living Officer, to deliver a high-quality housing management service and support our ambition to remain a brilliant landlord.

This role will be split across 2 schemes in the Wolverhampton area: Chester Street (13 hrs per week) and Millennium Way (2 hrs per week). You’ll therefore be willing and able to travel to these and other sites as required.

This is an excellent opportunity to develop and maintain positive relationships with our customers, interacting with them regularly to ensure key messages are delivered. Ensuring that you understand our customers needs is really important in this role, being empathetic and interacting with them positively. Being able to help solve problems and enhance our customers wellbeing is integral.

Our ideal candidate? It goes without saying that you’ll be a people person with a passion, drive and enthusiasm for delivering high quality housing management services, using your knowledge of compliance and safety. You’ll have a strong customer focussed approach, with experience of managing budgets and financial understanding. Being able to adapt to changing priorities and work to tight deadlines is key to this role, by remaining organised and resilient under pressure. Working with others and being able to communicate effectively is a must, being able to understand the needs of customers and applying your great problem solving skills.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

Applications close at midnight on Tuesday 13th April 2021. First-stage assessments are currently scheduled for 16th April, with final interviews scheduled for 20th April 2021. 

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.