Intensive Housing Management Officer


Birmingham, St Eugene's Court, B5 6BB


£19,930 per annum


39 hours per week

Contract Type:

Full Time, Temporary

Closing date:


The Role

We have an exciting opportunity for an Intensive Housing Management & Support Officer to join our Supported Living team at our St Eugene’s Court service, based in Digbeth, Birmingham. The individuals in our service require support in the areas which come with their complex needs, such as substance abuse, mental health, anti-social behaviours and offending. This is a fixed term contract until October 2021. 

As an Intensive Housing Management & Support Officer, you’ll provide a first-class housing management service, including ensuring rent arrears are manged effectively and formulating payment plans to support the customer. You’ll also work closely with customers to create action plans tailored to them; enabling them to access partner services that support them with suitable accommodation, primary health care, education and employment, among other services that ensure the longer-term safety and security of our customers.

Our ideal candidate? An understanding of homelessness, antisocial behaviour and related social issues is key – as is previous experience within housing management and supporting people with housing needs. You’ll be able to communicate with people from diverse backgrounds, including vulnerable individuals, with the ability to diffuse any given situation including anti-social behaviour - dealing with people in an assertive, fair and consistent manner.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

Applications close at midnight on Thursday 15th April 2021.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.