Leasehold & Retirement Living Officer


Coventry & travel across our Midlands services


£25,929 per annum


35 hours per week

Contract Type:

Full Time, Permanent

Closing date:


The Role

We’ve got an exciting opportunity for a Leasehold & Retirement Living Officer to join our Mutual and Leasehold Team, within our Retirement Living team to provide high quality leasehold support and ensure regulatory and contractual compliance is maintained across a patch of our retirement leasehold schemes.

This is a full-time role, with 17.5 hours dedicated to providing day to day support at two Coventry schemes, and the other 17.5 hours dedicated to providing leasehold services to six other schemes across the West Midlands. The ability to travel between all the schemes is essential.

You’ll be ensuring services are effectively running through regular service audits, whilst developing positive working relationships with our customers, ensuring they are communicated to effectively and all matters are dealt with effectively. You’ll oversee the management of planned programmes of work, ensuring high quality and compliance is delivered. You’ll undertake compliance checks in relation to Fire Risk and Health & Safety, ensuring they are complete in a timely manner and to high standard.  You’ll ensure that our customers are consulted about services and works where applicable. 

Our ideal candidate? You’ll be an organised and motivated individual who is able to solve problems using your initiative, driven to provide a first-class service, working within a fast-paced environment.  You’ll demonstrate an ability to learn and understand the laws and tenures associated with leasehold property. You’ll understand building management and compliance, and demonstrable experience with managing budgets, whilst delivering a customer focussed service in order to develop working relationships with internal and external stakeholders. You’ll be able to manage competing demands and work well under pressure.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

Applications close Sunday 7th March 2021, however the advert may close earlier, dependent on the volume of applications received.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.