Tenancy Services Officer

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities

We have a great opportunity for a Tenancy Services Officer to join our team, where you’ll be responsible for proactively managing a caseload of anti-social behaviour, safeguarding and other tenancy related cases.

You will ensure customers receive a co-ordinated, timely and comprehensive service and will resolve tenancy management issues that present risks of tenancy failure. This role will cover the Leicestershire / East Midlands area and will require an ability and willingness to travel to the different geographies Midland Heart operates within. Agile working is available including working from home.

Our ideal candidate? This role requires an ability to demonstrate excellent case management experience of anti-social behaviour, safeguarding and tenancy breaches. Our ideal candidate will have exceptional customer service experience that puts the customer at the heart of service delivery.

You will enjoy working in a fast-paced and busy environment, in which excellent organisational skills will be vital to support the delivery of our services to the highest possible standard.  You’ll have operational experience of delivering housing management services and demonstrate excellent partnership working.  

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed.  Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

Applications close at midnight on Thursday 4th February 2021, however the advert may close earlier, dependent on the volume of applications received.

Previous recent applicants will not be considered.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.