Intensive Housing Management Officer

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We have an exciting opportunity for two Intensive Housing Management Officers to join our Supported Living team. You’ll deliver an excellent housing management service to our customers, developing professional relationships with our customers.

We have two part time roles for 19.5 hours per week each, one is permanent based at Muirhead Hosue and the other is a fixed term contract until March 2020 based at The Foyer, both roles are Birmingham based.

Within this role, you’ll provide a high quality customer service to The Foyer, enabling vulnerable people to sustain a tenancy and to achieve independent living, whilst managing anti-social behaviour. You’ll work with internal and external stakeholders to signpost and ensure the safety of our customers. You’ll be involved with ensuring rent arrears are manged effectively and formulating payment plans to assist the customer.

Our ideal candidate? You’ll be able to communicate with people from diverse backgrounds and have the ability to diffuse any given situation. You’ll be able to deal with people in an assertive, fair and consistent manner, and work on your own initiative.  An understanding of homelessness and issues which come with it is key, as well as experience within housing management and supporting individuals or families with housing.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it take to make a success of the role.

Applications close at midnight on Sunday 1st November 2020, however the advert may close earlier, dependent on the volume of applications received.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.