Retirement Living Officer

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We’ve got an exciting opportunity for Retirement Living Officers to join our teams based in Coventry. We have three full time roles available, 35 hours per week, the first based at our Marsh House service, the second at our St Nicholas Court (Crabmill Lane) service and the third is at our St NicholasCourt (Radford) service.

As a Retirement Living Officer, you’ll deliver a high quality housing management service, driving our goals to become an excellent landlord. You’ll develop and maintain positive relationships with our customers, interacting with them regularly to ensure key messages are delivered. You’ll conduct compliance checks and undertake actions required to ensure the safety of our customers and colleagues, putting in action plans to enhance service delivery standards.

Our ideal candidate? It goes without saying that you’ll be a people person with a passion, drive and enthusiasm for delivering high quality housing management services, using your knowledge of compliance and safety. You’ll have a strong customer focussed approach, with experience of managing budgets and financial understanding. Being able to adapt to changing priorities and work to tight deadlines is key to this role, by remaining organised and resilient under pressure. Working with others and being able to communicate effectively is a must.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV (no more than 2 pages) and a supporting statement (no more than 2 pages) outlining your suitability under the following headings:

• How you deliver excellent customer service
• How you would ensure safe and compliant buildings by reference to your skills, knowledge and understanding
• What customers expect from a high quality landlord and how you would deliver this by reference to your skills, knowledge and understanding
• Managing budgets – your experience in managing financials

Applications close on Sunday 16th August 2020, however the advert may close earlier, dependent on the volume of applications received.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.