Retirement Living Manager


Covering our North Midlands schemes including Birmingham, Wolverhampton, Stoke & surrounding areas.


£42,220 per annum


35 hours per week

Contract Type:

Permanent, Full Time

Closing date:


The Role

Do you have a passion for delivering a high quality service and driving continuous improvement forward? We’ve got opportunity for a Retirement Living Manager to join our team and make a difference to our valued schemes. This role covers our North Midlands schemes, including Coventry and surrounding areas.

This role can be based a scheme in the North Midlands region you cover, or Birmingham city centre head office.

Reporting to the Head of Retirement Living, you’ll be providing inspirational leadership to your team and ensuring a consistent excellent customer service is provided. You’ll develop positive relationships with our customers and your internal and external stakeholders. You’ll conduct audits and analysis on your scheme to ensure a high quality service is maintained and to improve the service, reporting on the performance regularly.

Our ideal candidate? You’ll be motivated, with commercial acumen. You’ll have experience of leading a team successfully whilst achieving and maintaining operational excellence. A drive to deliver a high quality service to customers is essential, using your experience of housing management and managing budgets. You’ll be comfortable managing your time and workload effectively and be able to easily adapt to changing demands. Being able to communicate effectively is key in this role and being able to manage change within your team.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Please click on the 'Candidate Information' link below for more info. Applying is easy - simply click 'Apply Now' and submit CV and a covering letter explaining why you're the right person for the job. 

Closing date for receipt of completed applications is midnight on 10th June 2020.

We may close the advert earlier should we receive a high volume of applications. 

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.