Income Manager

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities

We’ve an exciting opportunity for an Income Manager to join the Housing Operations team, focussing on supporting our team of Income Officers who are office based and deal with inbound & outbound calls for the wider Income Team.

You’ll be one of two Income Managers in the team, where you’ll be coaching and carrying out one to ones with the team, motivating and leading the team effectively. You’ll also be promoting tenancy sustainability, to ensure that your team provide welfare and benefit advice and identify support needs. A key focus for this role will be coaching the team and ensuring continuous improvement, including call quality and performance.

Availability will be required Monday – Saturday, from 8:00am – 6:00pm.

Our ideal candidate? You’ll be a committed and customer focused individual, ideally with a knowledge of arrears collection procedures within a housing association as well as welfare reform, negotiating and collecting debt. You’ll have experience of coaching/managing a team, enhancing performance and managing challenging situations effectively. Being able to motivate, support and coach a team are essential to this role – communication is key.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed.  Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Applying is easy – simply register on our website, submit a CV and cover letter, telling us the skills you have to do this role successfully.

The deadline for applications is Sunday 19th April 2020.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.