Head of Customer Communications & Marketing

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About you: Are you a senior Communication & Marketing Professional capable of leading a radical overhaul of our customer communications and marketing strategy? Do you have a proven talent for developing strategically aligned comm’s plans based on your in-depth understanding of your customer base?

The Role? Using your industry experience and understanding of the latest thinking in marketing and communications, you’ll lead your team to completely refresh the experience and journey of our valued customers – maximising all available channels to reinforce a strong, clear and consistent brand. As part of this, we’re challenging you and your team to plan and deliver an overhaul of our website - making it a first in class source of information, communication and engagement for our 33,000 customers.

You won’t deliver this alone! You’ll work with and influence stakeholders across our organisation, whilst leading an energetic and creative team of communication and marketing specialists to plan, rollout and monitor strategically valuable content, that exceed regulatory requirements and that our stakeholders want to engage with. You’ll not only be the driving force behind the performance of your own team, but will also need to influence the thinking of our leadership team and shape the work of other teams as you drive our corporate and communications agenda across the organisation.

Who are Midland Heart? We’re a large, well-known housing association in the Midlands, delivering homes and services that enable people to live independently. We employ almost 1,200 people from every walk of life, at every stage of their career and without this brilliant team of people we couldn’t achieve everything we do. We expect a lot from our people but in return you can be guaranteed a great place to work, where you’ll be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or gain experience that helps you reach other professional goals, we’re here to develop your potential.

Interested? Take a look at our Role Profile for more details. Keen to apply? Simply register on our candidate portal, uploading a comprehensive CV detailing your relevant experience and achievements. We also want you to upload a video (no longer than 40 seconds) telling or showing us why you’d be brilliant at this job. 

Applications close at midnight on Sunday 8th March 2020.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.