Service Improvement Officer
20 Bath Row, Birmingham, B15 1LZ
£29,539 per annum
35 hours per week
Full Time, Permanent
11/02/2020
This vacancy has now expired, and is not accepting any new applications.
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The Role
Our customer focussed Quality & Customer Experience team has a great opportunity to join them as a Service Improvement Officer, working proactively with our customer facing teams to ensure we deliver excellent services. You’ll be identifying improvements in our services and processes to improve outcomes for customers.
Our ideal candidate? As a Service Improvement Officer, you will need to demonstrate analytical skills and experience of investigating data from different systems. You will identify root causes to eliminate waste and produce high quality structured reports with recommendations and action plans to drive continuous improvement. The ideal candidate will need to show a keen work-ethic and a drive for innovation and problem-solving.
Who are Midland Heart? We are a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.
Interested? To apply please register on our candidate portal and submit a CV and cover letter demonstrating how you’d be successful in this role.
Closing date for receipt of completed applications is midnight on Sunday 9th February 2020.
We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.