Construction Quality & Aftercare Manager


Bath Row, Birmingham, B15 1LZ


£46,350 per annum


35 hours per week

Contract Type:

Full Time, Permanent

Closing date:


This vacancy has now expired, and is not accepting any new applications.

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The Role

Are you a construction professional with strong experience and / or knowledge understanding of construction site practices and post-completion defects and aftercare? If so we’re seeking a Construction Quality & Aftercare Manager who’s as ambitious as our plan to build around 3,000 quality homes for truly affordable and social rent across the Midlands in the next five years and beyond.  

Reporting to our Head of Construction & Quality and managing a small team, you’ll be responsible for ensuring that our homes are built to a high standard – with responsibilities including overseeing externally procured Clerk of Works (COW) service and undertaking site visits to active construction projects to achieve value for money and a high level of quality control. During the handover phase, you’ll work closely with our Assets team to ensure that all necessary health and safety files are in order and passed across on completion. Excellent aftercare is key to our success. You’ll therefore also maintain and manage an effective post contract defects process - liaising with various internal and external stakeholders to achieve a brilliant level of satisfaction amongst customers living in their brand new homes. 

Our ideal candidate? You’ll be an experienced construction professional who holds, or is studying towards, membership to a relevant professional body (e.g. CIOB, RICS, CABE).  You’ll evidence excellent understanding of post-completion defects and aftercare, construction site practices, construction contract law and building regulations – with the ability to professionally and pragmatically apply this understanding to ensure that developments achieve value for money and meet our high standards. Importantly, you’ll have the ability to lead and drive the performance of a small, highly professional team.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? To apply, please register on our candidate portal and submit a comprehensive CV setting out your career history with a cover letter of no more than two pages, clearly explaining how you meet the requirements of this role and demonstrating your career achievements.

Applications close at midnight on 9th February 2019.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.