Resource Planner

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Do you have what it takes to join our team of Resource Planners, who have the challenging role of planning the work schedule of our in-house maintenance team – ensuring a high quality and “right first time” repairs service across our 33,000 homes?

We’ve got a great opportunity for a fixed term contract until October 2020.

You’ll work closely with colleagues across our Customer Hub and in-house maintenance teams to schedule responsive repairs appointments between customers and multi-skilled Trade Operatives. You’ll be ensuring the efficient and effectively delivery of works through constant monitoring of performance against service key performance indicators and performance targets. Importantly, you will support service improvement by being actively encouraged to identify new ways of working which have the potential to maximise the in-house maintenance team’s productivity, secure better value for money and ultimately provide a better repairs service to customers. 

Our ideal candidate? You’ll have excellent organisational skills, strive under pressure and have the ability to manage a large and varied work load with competing priorities and deadlines. You should have some experience within a similar resource planning role, through which you would have developed some basic technical knowledge of domestic repairs and maintenance. Importantly, you’ll have the excellent stakeholder manager skills required to communicate with Multi-skilled Trade Operatives, operational managers and tenants alike.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Applying is easy – simply register on our candidate portal and submit a detailed CV and cover letter, setting out your career history and achievements.

Applications close at midnight on Tuesday 4th February 2020.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.