Role Profile

Role Title:	
EICR Programme – Electrical Compliance Officer	

Department:	
Operations – Building Safety Team	

Anchor Point	
£30,000	

Role Purpose:	Support the effective delivery of the Electrical Testing programme ensuring delivery is in a timely, cost effective, customer focused and safe manner in line with budgets and industry requirements whilst achieving the contract SLAs and KPIs.	

Reporting to:	
EICR Manager 	

Responsible for:	
Contractors & Sub-contractors	

Disclosure level:	
Standard	

Role Level:	
Frontline Worker	

Key Role Responsibilities

Support and manage the delivery of the Electrical Installation Condition Report (EICR) programme through Midland Heart’s supply chain partners ensuring that operational objectives including KPIs are achieved.

Ensure Health and Safety requirements are met in accordance with Midland Hearts policy, procedures and statutory requirements.

To ensure all completed works comply with the current regulations and legislative requirements.

Work closely with the wider Midland Heart team to ensure that customers are provided with a seamless service and a high level of customer care in every aspect of the service delivered.

Work closely with all stakeholders including customers to ensure adherence to Midland Heart’s no access process, ensuring that all electrical testing and subsequent remedial works are delivered in a timely manner.
Ensure that all relevant certification is provided for all works completed in a timely manner. 

Provide timely and concise reporting regimes in line with Midland Heart processes and procedures.

Support the delivery of qualitative and quantitative performance targets for respective contracts.
To represent Midland Heart as required at internal, external and
contract review meetings. 
To undertake any other duties within the scope of the post, as directed by Midland Heart’s management team and on occasions work in other areas of Midland Heart as required.

Support the Contract Manager to fulfil their function as lead contract administrator for relevant supply chain management.

Financial Control and Value for Money
Support in the monitoring of relevant budgets ensuring expenditure is robustly managed in line with Midland Hearts financial controls.

To ensure that all spend is managed within the appropriate levels of delegated authority and complies with Midland Heart Standing Orders and Financial Regulations.

Staff / Contractor Management

Support in the monitoring and review of performance and development of the contractor providing expertise, coaching and other developmental support as required, ensuring a quality service is provided and performance is dealt with appropriately.

Legal Compliance and Health and Safety Management

Ensure Health and Safety requirements are met in accordance with Midland hearts policy, procedures and statutory requirements

Customer Experience

Improve customer experience through the consistent achievement of high levels of customer satisfaction and improving service delivery through lesson learned from service failures.

Education, Qualifications and Training

GCSE English and Maths at level ‘C, NVQ level 3 or equivalent and ability to demonstrate suitable work experience necessary for delivering the role. 
It is a requirement that the role holder has a full valid driving licence and 
own vehicle.

Knowledge and Experience

Knowledge
Good understanding of health and safety legislation, Electrical and Fire safety.
Demonstrable sound knowledge of IT systems in particular Microsoft Excel and Word.

Ability to identify change and drive service improvement. Excellent planning, organisational and analytical skills.

Experience
Proven experience of achieving challenging targets and objectives.
Experience of working in previous customer service roles and in particular dealing with challenging customers both over the phone and face to face.

Role Specific Skills & Behaviours

Excellent communication skills .

Ability to demonstrate support in all situations and to formulate effective and appropriate responses on the basis of sound knowledge.

IT literate with thorough understanding and application of asset management systems, Word, Excel etc.

A can do attitude and team player.

A motivator of people in order to deliver through a third party. Advocate of continuous improvement and new ways of working. Professional approach to all aspects of service delivery.
Understanding and commitment to the principles of equality and diversity

Resilience in all aspects of operational delivery.