Dialler Income Officer
Central Birmingham, B15 1LZ
£24,812 per annum
35 hours per week
Full Time, Permanent
21/07/2019
This vacancy has now expired, and is not accepting any new applications.
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The Role
We’ve an exciting opportunity for a Dialler Income Officer to join our Income Team on a 12 month fixed-term basis. You’ll provide vital support to our Rent Payment Officers by being the first point of contact for customers via inbound & outbound telephone, email and SMS – maximising our income whilst delivering an excellent service to our customers.
Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.
Our ideal candidate? We’re looking for a committed and customer focused individual, desirable with experience in social housing and/or negotiating and collecting debt/arrears. Key to success will be your excellent interpersonal skills, which you’ll use to quickly establish and maintain good working relationships with customers & stakeholders at all levels. Using your own initiative and organisational skills to resolve problems, you’ll be able to offer outstanding customer service whilst achieving set targets within agreed timescales.
If this sounds like you we’d love to hear from you!
Interested? Click “Apply now” and submit a covering letter and CV, which together show us that you have the potential to make a success of this role.
Closing date for receipt of completed applications is on midnight on Sunday 21st July 2019.
Recruitment agencies, please be advised that we don’t accept speculative CVs.