Performance Information Officer

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Passionate about data and numbers? Seeking a role within an organisation that understands the importance of robust business performance data reporting in informing decision making and measuring our success against our ambitious corporate plans?

If so, we’re recruiting a Performance Information Officer to join our Quality & Customer Experience department; a key role tasked with producing accurate and reliable operational business reports which provide insight on outputs and trends relating to the quality of our service delivery to colleagues across our organisation. Using your keen eye for detail you’ll collate, analyse and interpret all feedback about our organisation’s service; using this information to provide evidence of our contractual, regulatory and KPI compliance.

Importantly, as we work to continuously improve our services, you’ll work with operational colleagues to agree, develop and track service improvement activities in response to performance information – ensuring that the data and information you provide is contributing to us “Making what Matters Brilliant”.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Our ideal candidate? You’ll come equipped with strong experience of collating and analysing statistical information, as well as experience of preparing written reports in a variety of formats, which are tailored to the needs of your audience. A keen eye for detail is essential and you’ll demonstrate a talent for analysing and interpreting raw data from a variety of sources – identifying trends, anomalies and errors that may significantly impact the reliability of our reporting and service delivery.  

Interested? Applying is easy – simply register on our candidate portal and submit a CV and cover letter, which together convince us that you have the skills, experience and knowledge to make a success of this role and your future career with Midland Heart.

Applications close at midnight on Sunday 30th June 2019.   

Recruitment Agencies please note that we do not accept speculative CVs and should one be submitted, we will assume the candidate is our own.