Rent Payment Officer

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We’re seeking a Rent Payment Officer to join our team on a 12 month fixed-term contract. As part of a people focussed organisation, you’ll not only work to maximise the income of our leading housing association, but also practically support our customers to access relevant benefits and effectively manage their money to agree affordable rent payment arrangements.

You’ll deliver a proactive and customer focused service, ensuring that rent and service charges are recovered in a timely and efficient manner. You’ll have a highly rewarding and varied role which will see you not only collecting income, but also visiting customers in their home to provide rent related support and advice, representing our organisation in Country Court possession proceedings conducting abandonment checks, as well as conducting viewings and signing up new tenancies. 

Our ideal candidate? You’ll have strong experience of income collection and/or providing rent and benefits related advice within a housing association, local authority or similar industry - including conducting evictions and attendance at County Court hearings. A people focussed approach is an absolute must and you’ll relish opportunities to provide support and advice which, as much as possible, enables customers to maintain their tenancy – no matter how challenging these conversations and situations may be.

Due to the nature of this role, applicants should hold a full driving license and access to a vehicle for work purposes.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Applying is easy – simply register on our candidate portal and submit a CV and Cover Letter*, which together highlight the skills, experience and knowledge required to make a success of this role and your future career with Midland Heart.

*Please be advised that applicants who don’t submit a Cover Letter will not be considered*.  

Applications close at midnight on Sunday 28th April 2019.  

Recruitment Agencies please note that we do not accept speculative CVs and should one be submitted, we will assume the candidate is our own.