People Case Officer

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Are you passionate about making a difference to people’s lives? Can you work imaginatively and assertively with partner agencies to help our customers sustain their tenancies?

As a People Case Officer you’ll play a pivotal role by managing a caseload of anti-social behaviour, safeguarding and tenancy fraud cases in across the Midlands. This is an exciting role in which no two days will be the same with responsibility for carrying out investigations, working with customers to resolve problems and change behaviour that is impacting on other customers, the community and our assets. You’ll work proactively, making full use of the range of interventions available in order to mitigate risk and sustain tenancies. This is a fast paced role where you will be required to work hard and have fun along the way!

Our ideal candidate? A highly motivated individual with previous experience of complex case management, including dealing with issues such as anti-social behaviour, safeguarding and tenancy fraud. You’ll be a fantastic communicator who really builds trust and negotiates effectively to deliver successful case outcomes, no matter how challenging the situation. You’ll also possess a track record of delivering outstanding customer service whilst identifying and implementing service improvements. You’ll need to demonstrate your ability to work in a fast paced and pressurised environment.

The role requires the post holder to cover a regional area, so the ability to travel across our geography will be an essential part of the role. As such it is essential that you both drive and have access to a car. You’ll also be prepared to work evenings and weekends, if necessary, to deliver business needs. This role is initially for a 6 month fixed term contract.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed.  Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? To apply please register on our candidate portal and submit a detailed CV setting out your career history with a cover letter of no more than 2 pages which clearly explains how you think you meet the requirements of this role and which demonstrates your career achievements.

Closing date for receipt of completed applications is midnight on 5th May 2019.